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Terms & Conditions

With the use of Swaham Artesign LLP all the user automatically and unconditionally agrees to the terms and conditions of use as given here under and/or elsewhere in the site.

  1. All products are checked, screened and assured by the vendors/employees to ensure that the products are of the standard, quality, design, composition, style or model that they are representative of.
  2. The prices and availability of products are subject to change without prior notice at the sole discretion of Swaham Artesign LLP.
  3. Request for cancellations of orders once placed on www.swaham.com will be treated as per our cancellation policy.
  4. We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The payment shall be refunded and the User shall be informed about the same.
  5. If a non-delivery or late delivery occurs due to a mistake by the User (for example: wrong or incomplete name or address or recipient not available) any extra cost spent by Swaham Artesign LLP for re-delivery shall be claimed from the User placing the order.
  6. Swaham Artesign LLP will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.
  7. Swaham Artesign LLP shall not be liable for any delay/non-delivery of ordered goods by the vendors (trade organizations, manufacturers / shops etc.), flood, fire, wars, acts of God or any cause that is beyond the control of us.
  8. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
  9. Swaham Artesign LLP shall not entertain any complaints after 1 day (24 hours), once the order is delivered.
  10. If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein, he should seek clarifications from us through Email: info@swaham.com and should wait for a written clarification before using the service.
  11. If a non-delivery or late delivery occurs in any case then Swaham Artesign LLP is not liable to pay / refund any amount more than order value of customer.

Policies

  • We at Swaham Artesign LLP try our best to describe the item as is. However, due to digital image capture effects, there is a possibility that colors and texture may look different. Please ask any questions before placing the order.
  • Due to difference in screen type and resolution, the colours may vary. However, mockups are only for the purpose of representation.
  • Every attempt is made to bring you top quality products but considering the nature of the items (fancy and decorative), warranty of the product is not available unless specified.
  • Shipping cost will be additional on all products based on their weight and shipping address.
  • We ship through only standard shipping methods. But  still if there is any delay in shipping, then Swaham Artesign LLP is not responsible for any delay, if the shipment is delayed by the shipping agency due to their internal faults or due to unavailibility of recipient when shipping agency try to deliver the package.
  • Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell.
  • Once the order is dispatched, and further if order / product is returned to us because of incomplete address / wrong address then we would not be responsible in such cases and we will not provide any refunds.
  • VAT, Custom Duty, Import Duties and/or any taxes and duties are out of our control. So buyer needs to pay the amount themselves. It is not included in our product price.
  • The courier company may also charge some additional service charges over and above custom duty on case to case basis. We would not be responsible to pay any such cost.
  • In case if you believe that product is not according to description (Product FIT and Design) against the policy, then you can intimate us for the same at info@swaham.com before 1 day (24 Hours) of delivery and based on decision taken, it will be the responsibility of the customer to send us back the item  purchased in its original condition and pack on their own shipping cost within 7 days of claim clearance.
  • Shipping, Payment Gateway and other standard deductions will not be refunded. However, all refunds will be evaluated on case to case basis, restocking and processing fee will be charged. Normally we give refund of 80% of product price.
  • Customer need to bare the shipping cost themselves while returning the product.
  • At no point of time the refund amount will not exceed 90% of actual value of the product.
  • Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
  • We will issue refund once we receive the product back and is examined by us.
  • In case if you want to cancel the order once it has been placed on our website, but before it has been proceed then we may give you full refund, after deducting restocking and processing fees.
  • If the order is already processed then will be treat as per our return policy.
  • The order cancellation window will only be of two hours from time of placing the order, which in case of customized ( design, quote, picture or any other art form) will not be done.
  • We try best to describe the item as is. However, due to digital image capture effects, there is a possibility that colors and texture may look different. Please ask any questions before placing the order.
  • Every attempt is made to bring you top quality products but considering the nature of the items (fancy and decorative), warranty of the product is not available unless specified.
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Please note that it'll take 2-4 working days to dispatch order from our store. Dismiss